TestDirector and Quality Center Blank Pages

By xerocube | September 11, 2006

Over the past couple of weeks, I have seen an increase of searches pertaining to TestDirector/Quality Center and blank pages. I’ve addressed this at one point with a TestDirector post last year. However, there are a few other things I have tried in order to fix this.

Let me first put out this disclaimer, these are steps that I have followed and I do not guarantee this will work for you and this advice is provided as-is. Proceed at your own risk. Now with that out of the way…

If you log into your Quality Center (QC) or TestDirector (TD) site and are greeted with a blank page, chances are, your local installation has been compromised. At least, that’s been the case for me. With earlier versions of TD, I’ve found that uninstalling your local copy of the ActiveX controls, removing the Spider.OCX file, and launching the TD site again has proven effective at getting back into TD.

With the onset of QC, I’ve noticed that the uninstallation package is not readily available. What I’ve tried however, is to manually delete the local copy of the QC interface. This is typically found at the following location: C:\Program Files\Common Files\Mercury Interactive\. Within this folder, there will be one or more of the following directories: TD2000, TD2000_80, and TDAPIClient. On my machine, I deleted all three of these folders and then launched the QC site again. QC detected that I did not have the current installation and reinstalled the interface; allowing me to again access the application.

I hope you find this useful.

Topics: Quality Assurance, Quality Center / ALM, Tech, Tools | No Comments »