If you ever find yourself confronted with a blank page when attempting to hit the TestDirector site, follow these steps in order to get back into TestDirector.
1) Execute this file: C:\Program Files\Common Files\Mercury Interactive\Uninstall TestDirector 8.0\uninstall.exe
2) Scan your machine for a file called “spider.ocx.†When you find this file, delete it.
3) Attempt to access the TestDirector site again. The website should attempt to reinstall itself correctly.
The cause for this error is a possible corruption of the spider.ocx file.
The one we get here pretty often is an IE crash when going into the Test Lab module. Once this happens, it will happen EVERY time you try to go to the Test Lab.
It’s actually a bug in the view preferences, so even deleting all of the TD .ocx files and reinstalling the ActiveX controls doesn’t make it go away. The easiest way to fix the problem is to simply log on as a different user, navigate to the Test Lab, then navigate away and log out. When you log back in as yourself, the Test Lab is no longer bugged.
I love TestDirector and it’s buggy goodness.
sarcasm -end
[...] Over the past couple of weeks, I have seen an increase of searches pertaining to TestDirector/Quality Center and blank pages. I’ve addressed this at one point with a TestDirector post last year. However, there are a few other things I have tried in order to fix this. [...]